Please Read Carefully

A non-refundable deposit of $100.00 per person is required when booking plus the Peace of Mind Plan fee (if purchasing). Call 604-542-5566 or toll free 1-877-277-5577 to register.

Early Payment Discount

A 5% discount applies when full payment is received 75 days in advance of the tour departure date. (Discount based on tour cost before GST) This discount does not apply to any Collette Vacations. Full payment is due not less than 45 days prior to departure.

Mandate's Peace of Mind Plan

Mandate's Peace of Mind Plan guarantees a full refund on all trip payments in the event of a cancellation for any reason up to the day before the trip. This excludes the cost of the plan fee itself. During the course of a trip, if a passenger has to return home due to illness or a death in the immediate family, the plan fee guarantees a refund on any unused portion of the tour.

Payment of the Peace of Mind Plan fee must accompany the initial deposit or full payment which ever comes first. The plan fee is non-transferable.

The plan fee does not cover the cost of the increase in rates from a twin/double booking to a single booking and/or a triple to a twin, if the travelling companion cancels for any reason.

The plan fee does not include medical or baggage insurance. Refunds will be made within 30 days after the date of cancellation. This coverage is available for any Mandate product, some tour exceptions may apply, ask your Mandate tour agent.

Peace of Mind Plan Fee

$15.00 per person for each day of the tour (Example: 3 day tour = $45.00)

Exceptions: Maui, Hawaii $165, Palm Springs Getaway $120, Yukon NWT $280, Haida Gwaii $150, Newfoundland & Labrador $250,  Albuquerque & Santa Fe $175, Rhythms/ History of South $175, Scottsdale Getaway $175, Pasadena Rose Bowl Parade $100

The Peace of Mind Plan is available only for tours operated by Mandate.

Exceptions: Maui, Newfoundland, Haida Gwaii, Santa Fe, Palm Springs, Desert Canyons, Best of Eastern Canada, Tucson Sun, Getaway, Rocky Mountaineer Rail, Yukon/NWT and the California Dreamin' tours. See the individual page for prices.

Mandate's Peace of Mind Plan is not available on any Collette Vacations.

Mandate Tours is not responsible for any acts of omission or wrong or misleading information provided by any seniors centre, travel club or outside agents, other than acts or omissions of Mandate Tours & Transportation Inc.

refundable.

Medical Insurance

For those who wish to purchase medical insurance for any of our tours we can refer you to TIC Travel Insurance: 1-800-491-0851. Please provide our Agency Code Number 3405. Your personal information remains private and confidential.

Baggage

Includes handling of one large suitcase per person. A carrying case may be brought onboard the coach and is the passenger's responsibility.

Travelling in the U.S

A valid Passport or Nexus card is required when travelling to the United States by air. An Enhanced Driver's License may be used when travelling by land or sea, but please remember that you may be required to return by air in the event of an emergency.

Pick-up Points

Our Door to Door Service within the lower mainland includes: North and West Vancouver, Vancouver, Burnaby, Richmond, Delta, Surrey, Port Coquitlam, Coquitlam, Port Moody, Maple Ridge, New Westminster, White Rock, Pitt Meadows, Langley City, Fort Langley and Walnut Grove. All other areas may be subject to additional charges. Please call (877) 277-5577 to discuss pick-up and drop-off options.

Gratuities

Tipping has become an accepted custom wherever one travels. Please note that Mandate Tours has looked after gratuities for all included meals, taxi drivers, small coach drivers, train / boat staff and step-on guides. Tokens of appreciation to the tour guide and coach driver are customary but not obligatory and if desired should be made on a personal and voluntary basis only, not as a group.

Exchange rate

The US exchange rate is a volatile rate and therefore should the exchange rate increase by 10 points the change would be reflected in a surcharge. The surcharge will not apply to tours that are paid in full.

Mandate Tours reserves the right, with or without notice, to make any changes in hotel, transportation, accommodation, meals and tour schedules. Tour prices are subject to change without notice.